Select the "Join Us" button which is located at the top right of the page. This will take you to the registration page. Inside the "Application and Access Agreement” form, enter in the required information. Doing so will take you to an account creation page where you will select your email as username and a secure password. After you have completed both the application form and created an account you will be able to add items to your cart and checkout.
You can cancel your subscription on the "My Account" page accessible at the top right of the page once signed in under the " Manage Subscriptions" tab. You will then select the “Subscriptions” section; by default it shows your upcoming subscriptions. Clicking into the active subscription will give you an option to “Cancel Subscription” at the bottom of the page. You must do so before the 27th of the month. Failure to do so will result in your card being charged once auto pay rolls through. To be eligible for a security deposit refund you must notify us of this cancellation in writing as specified in your access agreement and client guide no later than the 15th day of your final month of access.
You can change your subscription/tier by logging into your account and going to "manage subscriptions" under the My account section. You will then navigate to "subscriptions" and click into the one you wish to change. You will find a cancel button at the bottom of that page. Once you have canceled your order you will go back into the website and purchase the in stock and available crash pad location.
Failing to cancel your previous subscription before the 27th of the month will result in your being charged for both your old and new subscription (if you are ever incorrectly double-charged, we will of course refund the improper charges, but we would prefer to avoid it happening in the first place).
Switching subscriptions must be done before the 27th day of the month. This is so you are properly charged for your subscription for the following month.
You are charged the 27th of every month. Payments will hit around 2 AM CST.
From the "My Account" page accessible at the top right of the page once signed in under the “Manage Subscriptions" tab you will find a “Payment Methods” section to add or remove payment information.
This can be viewed from the "My Account" page accessible at the top right of the page once signed in under the “Manage Subscriptions" tab. You will then select the “Subscriptions” section; by default it shows your upcoming subscriptions.
Our Hotel Crash Pads are an “all-inclusive” offering. “All-inclusive” in this sense means that our clients are entitled to the same services and amenities as a regular hotel guest. You can expect the following at a minimum:
- Airport transportation
- Housekeeping service by the hotel staff
- A bed to sleep in every night/day that you need to stay (up to the advertised monthly limit of your access tier)
- Any and all other hotel services and amenities advertised on the hotel's website or other marketing materials
NOTE: THE SERVICES REFERENCED ABOVE ARE AVAILABLE AT ALL TIMES UNDER NORMAL CONDITIONS. HOWEVER, UNDER CERTAIN COVID-19 MANDATES FROM THE PROPERTY, LOCAL, STATE, OR FEDERAL LEVEL, SOME OF THESE SERVICES (SUCH AS SHUTTLE SERVICE, FOOD OFFERINGS, OR HOUSEKEEPING) MAY AT TIMES BE SUSPENDED, MODIFIED OR OTHERWISE UNAVAILABLE, AND IF SO, THE HOTEL MAY NOT NECESSARILY ADVISE US OF THIS SUSPENSION. WE APOLOGIZE IF NOT ALL OF THESE SERVICES ARE AVAILABLE AT ALL TIMES. WE ENCOURAGE YOU TO CONTACT THE HOTEL DIRECTLY TO INQUIRE ABOUT THE CURRENT STATUS OF THEIR VARIOUS SERVICES AND AMENITIES IF YOU WISH.
Using a credit card via our website payment portal.
Our payment periods run in conjunction with the calendar month, from the first day of the month to the last day of the month. Your payment guarantees you access to the crash pad during the calendar month in question, up to the limits established for your paid level of access (your access tier — “Reserve”, “Lineholder”, “Part-Time”, or “Drop-In”). The initial payment for a particular pad is set at a reduced flat amount regardless of initial access tier, so any applicable partial-month proration for a mid-month start is already effectively applied, regardless of when your access to the pad actually begins. Your first month’s payment consists of the reduced flat-rate Access Fee applicable to the specific pad, plus the $50 Network Membership fee (a one-time-only fee paid by all new members that never repeats — even if you leave the pad and return at a later date), plus the refundable Security Deposit. If your access starts at mid-month, your next full month’s Access Fee payment for the following month will be auto-drafted via your payment card on file in our system on the 27th day of the month in which your access begins.
No. Although our pads are situated in hotel rooms, they are still crash pads, and like almost all other airline-industry crash pads, the rooms are configured for multiple-member shared occupancy, with either bunk beds, individual twin beds, or a combination of the two.
Please understand that as a corporate policy we are not able to honor requests for refund of any portion of your monthly fees in the event that you decide not to occupy the pad for any period of time due to unanticipated staffing reductions, changes in your schedule, FMLA, OJI, emergencies, “changes of heart”, or any other issue, and we are also not able to apply any current-month payment to any future month in the event you don’t use the pad during the month for some reason, either entirely or partially. When you secure a spot in our pad for the month, you are being given access to it in favor of any number of other prospective occupants who would have been willing to pay for the full month’s access to the pad. By the time you might request a partial-month refund or credit for some exigent matter, that other person is typically already committed to some other lodging option, and we are therefore unable to recover the lost revenue for the month, in addition to the fact that that other person has been denied access to the most sought-after crash pad in the market due to your having claimed the spot under a promise to pay for it. As with any airline industry crash pad, you secure access to a spot in our pad for the month by virtue of your monthly payment, with the understanding and acknowledgement that in so doing you accept the fact that you might not end up needing the pad as much as anticipated. This is an accepted “occupational risk” of employment in the airline industry with respect to crash pads, and in this sense our pad is no different from any other pad in functional terms. We appreciate your recognition and understanding of this fact.
DEPOSIT REFUND REQUIREMENTS:
In addition to providing us with your notice of intent to vacate in writing at email address Management@HotelCrashPads.com by the deadline specified above (no later than the 15th day of your final month of access) you must also follow all the instructions provided below or you will forfeit your deposit:
Prior to the 27th day of your final month of access, you must cancel your subscription within your online account. The system will auto-draft your card on file for the following month at 0100 on the 27th day of the current month if you fail to cancel your subscription before that date/time. Canceling your subscription during your final month in the pad will not cancel your access to the pad, it will just ensure that your card is not automatically drafted for another month of access after you vacate the pad. NOTE: Do NOT cancel your subscription prior to the beginning of your final month of access; if you do, your name will not be placed on the auto-generated Access List sent to the hotel at the first of the month, and consequently you will not be able to access the pad.
After the end of your final month of access to the pad, you must send an email to our Management email address requesting your deposit refund; we will process the deposit refund as a credit to the card on file in your online profile after a review of your file (SEE NOTE BELOW).
EXAMPLE: You decide you will no longer need the pad after the end of March; you must:
No later than March 15th: Notify us of your intent to vacate by sending an email to Management@HotelCrashPads.com.
After March 1st, but before March 27th: Cancel your subscription(s) within your online account (NOTE: Do NOT cancel your entire account; only cancel your subscription(s). Canceling your account will not cancel your subscription(s) — you must cancel your subscription(s), and you must cancel any and all subscriptions active within your account; if you have more than one active subscription for some reason, you must cancel them all.
After the end of March (no earlier than April 1st): Request the deposit refund via email to the same email address; we will provide the refund to you as a credit to your card on file in our system, as long as you have not violated any of our crash pad rules as outlined in this document, your signed Access Agreement, and/or any other written or verbal instructions / communications from our company management. NOTE: We must receive your request for refund no later than 30 days after the end date of your access in order for the request to be honored; any requests received beyond the 30-day point will not be honored.
If you fail to cancel your subscription(s) as instructed above, any additional charges automatically drafted or otherwise applied to your payment card on file will be non-refundable, and you will also forfeit your deposit, with no exceptions.************
Email us at Management@HotelCrashPads.com, letting us know the name of the individual you referred and the pad they were referred to. When they purchase a subscription we'll send the $100 referral credit to you in the form of a refund on your most recent payment.
If you ever show up to use the pad and it’s full (no open beds available in the pad), our guarantee is that the hotel will accommodate you in another room for the night at our expense, either in the hotel that hosts the crash pad or in another property in the area.
Yes. One of the key benefits of our network structure is that as a Network member, you have the option of using our pads in other cities for out-of-base trip pick-ups or Reserve periods. You’ll just need to notify us ahead of time of your desire to use this benefit so we can get you added to the access lists at the appropriate pads.
No. All bed linens, towels, and toiletries are provided by the hotel, just as in a normal hotel room stay.
No. Just like in a traditional, non-hotel crash pad situation, you just show up and use the pad whenever you need to (up to the stated monthly limits associated with your paid access tier). You never need to, nor should you, notify anyone in advance or make a reservation for a specific date. When your Access Fee for the month is auto-paid via our website credit card payment portal, your name is automatically added to the access list and the list is sent to the hotel via email, so whenever you show up to use the pad, the front desk is able to verify your right to access the pad by reference to your airline ID and your name on the list.
No. No animals of any kind — not even ESAs or service animals — are ever permitted in the pad, in accordance with HCPN company policy and hotel policies. This is an absolute, non-negotiable rule.
Your maximum monthly usage limits are based on the access tier you pay for, as follows:
- “Reserve” access tier: 18 days/nights in a calendar month
- “Lineholder” access tier: 10 days/nights in a calendar month
- “Part-Time” access tier: 5 days/nights in a calendar month (you can opt to switch to this access level after your first month of access to the pad).
- “Drop-In” access tier (an annual access limit): Either 10 or 15 days/nights in a 365-day period
You pay for what you need each month, subject to available slots for each access tier in coordination with HCPN management. You pay the “Reserve” rate for the month if you will need more than 10 days/nights of access (up to the absolute maximum limit of 18); you pay the “Lineholder” rate if you will need more than 5 days/nights, but no more than 10; and if you will only need 1 to 5 days/nights, then you pay the appropriate “Part-Time” rate, which is a daily rate multiplied by the number of days/nights you will need for the month — again, up to the maximum limit of 5. You can switch between tiers from month to month based on your changing monthly schedule needs, dependent upon availability of spots within the various access tiers.
No, all new members start at the same flat first-month rate, regardless of initial access needs. After at least one month of membership, you can switch to the Part-Time tier if you’d like, and after at least three months at the Reserve, Lineholder, or Part-Time tier, you can opt for the annual Drop-In access level if you’d like.
No. There are numerous advantages to the hotel environment of our crash pads, but the physical space limitations of the hotel suites preclude the option of leaving your personal belongings behind when you depart. You may of course keep your things in the room when you are actually staying in the pad, and you may also leave them in the room if you are just going out to do something in the local area, such as exercise, dine out, shop, etc., but you are absolutely required to take all your belongings with you every time you depart to fly a trip of any length or nature, to go to the airport to sit Airport Ready Reserve, or to commute home or depart the local area for any other reason. Your belongings cannot ever be left in the room if you’re leaving the local area, or if you’re subject to potentially doing so, as in the case of Airport Ready Reserve.
After selecting the "Subscription Tier" when purchasing a subscription the stock level will appear below the price. If the product is out of stock you won't see an add to cart button. To join a waitlist to be notified of an available spot select the blue button that reads "Add to Wishlist".
When a spot becomes available everyone on the list will be notified. After that it is first come first serve.
There is no order to the waiting list. When a spot opens up everyone on the waiting list is notified. After that it is first come first serve.
We do not have 24-hour availability by phone. Your first step should always be to click on the tab on our website for the city you’re interested in and read the full pad description provided for that pad. If you have any questions that aren’t answered by that, please email Management@HotelCrashPads.com. Please remember that we have hundreds of clients in dozens of crash pads in various cities around the country, so always specify the city you’re inquiring about when you email us.